FAQ
About reservations and estimates
Q. How do I request a quote?
You can request a quote easily via LINE, WeChat, or our contact form.
Please provide your itinerary and any specific requests.
Please provide your itinerary and any specific requests.
Q. What are the steps for making a reservation?
After you inform us of your preferred date and service details, your reservation will be confirmed once the quote is approved.
Q. I have already booked an airport transfer, but my flight arrival time changes?
If you contact us in advance, we will be happy to adjust according to your updated arrival time.
Q. What if my schedule changes after I have booked a chartered vehicle?
We will do our best to accommodate changes, so please contact us as early as possible.
Q. What are the payment methods?
For first-time users, payment is required either in advance by bank transfer or on the day of service.
We are also planning to offer an online payment form for members in the near future.
We are also planning to offer an online payment form for members in the near future.
Q. Can I make a reservation even if I haven't decided my plans for the day?
You can make a reservation as long as the date and time of use are fixed.
Please provide the pickup time and location as early as possible.
We can also accommodate extensions if needed.
Please provide the pickup time and location as early as possible.
We can also accommodate extensions if needed.
Q. Are there cancellation fees?
A cancellation fee may apply.
Cancellations made within 24 hours will be charged 100%, and those made within 48 hours will be charged 50% of the service fee.
Please contact us by email or phone (03-6762-2529) for cancellations.
Cancellations made within 24 hours will be charged 100%, and those made within 48 hours will be charged 50% of the service fee.
Please contact us by email or phone (03-6762-2529) for cancellations.
About the service
Q. What does the airport transfer service include?
We provide safe and comfortable transportation between the airport and your designated location.
Luggage assistance and flight coordination are also available.
Luggage assistance and flight coordination are also available.
Q. What is included in the price of the quote?
The quote includes the base fare, driver fee, vehicle cost, and highway tolls.
Details may vary depending on your specific request.
Details may vary depending on your specific request.
Q. Can I extend or shorten the time during a private tour?
Yes, we are flexible. Please feel free to speak directly with the driver.
Q. Does the price change depending on the number of passengers?
The fare is charged per vehicle, regardless of the number of passengers.
Q. Can I use it in the early morning or late night?
Our services are available 24 hours a day, 365 days a year.
Same-day reservations are also accepted, so feel free to contact us.
We are available by phone 24/7.
Same-day reservations are also accepted, so feel free to contact us.
We are available by phone 24/7.
About safety and support
Q. Is insurance included in the chartered vehicle?
Yes, we carry full insurance with unlimited coverage for personal injury and property damage, so you can use our service with peace of mind.
Q. What languages can the interpreter guide speak?
Yes. We have full insurance coverage with unlimited liability for both personal injury and property damage, so you can use our service with peace of mind.
Q. What is the appropriate course of action during an emergency?
In the event of bad weather, accidents, or flight delays, our dedicated staff and drivers will respond promptly.
We always have backup vehicles on standby to ensure your tour proceeds as scheduled.
With this dual-layer support system, we are fully prepared to make your journey safe and smooth.
We always have backup vehicles on standby to ensure your tour proceeds as scheduled.
With this dual-layer support system, we are fully prepared to make your journey safe and smooth.